Charlotte, NC: 704.821.5200
Experienced Charlotte Electricians

 

FAQ's - Frequently Asked Questions

Q:  My kitchen outlets are not working, what could be the cause?
A:  Your kitchen has at least two GFCI device outlets, one of those may be tripped and needs to be reset. You reset it by pressing the reset button located in the center of the device.

Q:  My outside outlets are not working, what could be the cause?
A:  The outlets on the outside of you home should be GFCI protected. If they are GFCI protected then one of the GFCI outlet devices may be tripped, you will need to reset the device by pressing the reset button located in the center of the device.

Q:  My bathroom outlets aren’t working, what could be the cause?
A:  Your bathroom outlets should be GFCI protected.  If they are your GFCI device outlet may be tripped.  You will need to reset the device by pressing the reset button located in the center of the device.

Q:  I have an arc fault breaker that trips when I use my vacuum cleaner or a treadmill. Why would this be happening?
A:  The two main causes we see when troubleshooting this problem are: 1.) the circuit is overloaded and the breaker is doing what it should by tripping and not allowing a larger load to be on the circuit that it was initially designed for.  2.) Some vacuum cleaners and treadmills are incompatible with arc fault breakers, their internal motor/parts cause the breaker to trip.  The way to cure this problem is to use the 20amp circuits in your home to operate your vacuum cleaner or treadmill.

Q:  Why won’t my outlets allow me to plug anything into them?
A:   You may have “tamper resistant” outlets installed in your home.  These outlets are designated by the “TR” mark on the outside of the outlet. These outlets are now required by the National Electric Code to be installed.  Try slightly wiggling the plug while plugging it into the outlet or tilting it to the side slightly. It may take a couple times of plugging in and out to loosen the outlet to allow a plug to easily enter.

Q:  Where can I verify your license?
A:
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Contact Information

Simpson Electric Company, Inc.
704-821-5200

8916 Crump Road
Charlotte, NC 28273
By Mail:
PO Box 240100
Charlotte, NC 28224
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